Customer Satisfaction Survey

Please help us improve our products/services by completing this questionnaire.

How was your experience interacting with our staff, were your expectations met?*

How was your experience interacting with our staff, were your expectations met?*

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If your expectations were not met, what could we do to improve your experience?

If your expectations were not met, what could we do to improve your experience?

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How satisfied are you with the ease of contacting the person you needed?*

How satisfied are you with the ease of contacting the person you needed?*

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Would you please let us know what we could do to improve your experience?*

Would you please let us know what we could do to improve your experience?*

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How satisfied were you with the professionalism of our staff extended to you either in person or via telephone?*

How satisfied were you with the professionalism of our staff extended to you either in person or via telephone?*

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Would you please let us know what we could do to improve your experience?*

Would you please let us know what we could do to improve your experience?*

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Are you likely to recommend Fidentia to a friend, family or an associate?*

Are you likely to recommend Fidentia to a friend, family or an associate?*

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If you have answered 'No' to the above, would you please provide us with a brief explanation why?

If you have answered 'No' to the above, would you please provide us with a brief explanation why?

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Please advise if there any other Insurance products we can provide a quotation for? Please refer to our website for all classes of Insurance that we can assist you with.

Please advise if there any other Insurance products we can provide a quotation for? Please refer to our website for all classes of Insurance that we can assist you with.

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Do you have any other comments, questions, or concerns?

Do you have any other comments, questions, or concerns?

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Your Details

Please tell us your name*

Please tell us your name*

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Please tell us your email address*

Please tell us your email address*

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In the event you wish to make a complaint, please follow the process set out within the Fidentia Terms of Business Agreement and Policy documents issued to you.