A commitment to service excellence

We believe strongly that as well as drawing on robust insurance knowledge and expertise, our clients should also receive a first class client experience from Fidentia Insurance. In fact we have a firm-wide commitment to:

The results speak for themselves
This focus has enabled us to secure great levels of loyalty from our clients. Many clients have been looked after by the team for decades, and in some cases we are now working with third generation family members. Over 95% of our new enquiries come via recommendations from our clients. What clients value about Fidentia Insurance
Key aspects which clients tell us they value about the Fidentia service ethos include:

I really value the personal support I get from a team I know and trust …and who have proven that they will intervene for our best interests and not just let a claim be processed.
Mr B, Surrey
I really value the Fidentia Team’s professionalism, courtesy, excellent industry knowledge and super prompt customer service. I would have no hesitation in recommending them to others.
Mr I, London
Can we help?
If you are looking for a more first class client experience from an insurance broker, please contact our team for an initial chat on tel +44(0)20 3150 0080 or email info@fidentiains.com